Refund policy

Return, Replacement & Refund Policy

Last Updated: August 22, 2026

At VIJBHA, we are committed to providing your little ones with the best educational toys and learning materials. Because of the nature of our products (learning kits, visual flashcards, and activity boxes), we follow a specialized replacement policy to ensure a seamless experience for parents while maintaining strict child safety and hygiene standards.

1. General Return Policy (Kids Learning Products)

  • Non-Returnable for Change of Mind: Due to child safety, hygiene, and the delicate nature of paper/cardboard components, our learning toys and flashcards are non-returnable for issues such as "change of mind" or "product no longer needed."

  • Sealed Boxes Only: Complete returns are only accepted if the product is entirely unopened, its outer shrink-wrap/seal is intact, and you contact us within 48 hours of delivery.

2. Missing or Damaged Components (Part Replacement)

We understand that missing a piece can pause a child's learning.

  • If you find any piece missing, broken, or damaged inside the box, you do not need to return the entire kit.

  • Simply contact us within 48 hours of delivery with an Unboxing Video or clear photos of the damaged part.

  • We will dispatch the replacement parts directly to your address at no extra cost.

3. Defective or Incorrect Products

  • If you receive a completely wrong item or a severely damaged product during transit, please notify us within 48 hours of delivery.

  • An Unboxing Video (showing the sealed package being opened from start to finish) is mandatory for processing a full replacement.

  • Once verified, we will arrange a reverse pickup and ship the correct product immediately.

4. Sale & Promotional Items

  • Items purchased during special sales, promotional offers, or clear-out discounts are considered Final Sale and cannot be returned or replaced unless completely defective upon arrival.

5. Cancellations & Refunds

  • Cancellations: Orders can be cancelled within 6 hours of placement or before the order is dispatched (whichever is earlier). Please contact us immediately at support@vijbha.in.

  • Refunds: We primarily offer replacements for defective items or missing parts. Refunds are only initiated if the replacement item is completely out of stock. In such rare cases, the refund will be credited back to your original payment method within 5-7 business days.

6. How to Report an Issue

To request a replacement part, report an incorrect item, or cancel an order:

  • Email us: support@vijbha.in

  • Include: Your Order Number, a clear Unboxing Video/Photos, and details of the specific issue (e.g., "Missing piece from Flashcard set").

  • Return Address (Only if authorized by our team): VIJBHA, Vijapur, 382870, Gujarat, India.