Shipping policy

Shipping & Delivery Policy

Last Updated: August 22, 2026

At VIJBHA, we know that when you order an educational toy or learning kit, your child is eagerly waiting for it. We partner with reliable, premium shipping couriers across India to ensure your products arrive safely and quickly.

1. Shipping Charges

  • Prepaid Orders: We offer FREE Standard Shipping on all prepaid orders across India.

  • Cash on Delivery (COD): A nominal Cash on Delivery handling fee of ₹50 is applied at checkout. This fee goes directly to the courier partners for cash collection services.

2. Order Processing & Dispatch Time

  • All orders are processed and dispatched within 24 to 48 hours (excluding Sundays and national holidays) after order confirmation.

  • Once your order is shipped, you will instantly receive a tracking link via SMS, Email, and WhatsApp so you can monitor your package in real time.

3. Estimated Delivery Time

Standard delivery times vary slightly depending on your location:

  • Metro Cities & Major Towns: 3 to 5 business days.

  • Rest of India (Tier 2/3 Cities & Rural Areas): 5 to 7 business days.

(Note: Occasional delays may happen due to extreme weather, festivals, or courier network issues. We will proactively keep you updated if this occurs.)

4. Cash on Delivery (COD) Verification

To ensure smooth delivery and prevent fraudulent orders, our automated system or support team will verify your COD order via WhatsApp or Phone Call prior to dispatch. Please ensure you provide a complete shipping address (including house number, landmark, and pin code) at checkout.

5. Undelivered Shipments / Returned to Origin (RTO)

If a package cannot be delivered due to an incorrect address, an unreachable phone number, or repeated failed delivery attempts by the courier:

  • Prepaid Orders: We will contact you to correct the address. A re-shipping charge (₹70–₹100) will apply to dispatch the package a second time.

  • COD Orders: If a COD order is rejected at the doorstep or fails delivery due to an incorrect number, future COD privileges for that account will be suspended, and only prepaid orders will be accepted.

6. Tampered or Damaged Parcels

We use robust, child-safe packaging for all our learning kits and flashcards. However, if you receive a parcel that is visibly tampered with, crushed, or damaged from the outside, please do not accept the delivery and notify us immediately.

If you have accepted the package, an Unboxing Video (showing the sealed package being opened) is mandatory to report any transit damage or missing parts within 48 hours.

7. Contact Us

For any questions regarding shipping, tracking, or delivery delays, we are here to help:

  • WhatsApp / Phone: +91 8320505707

  • Email: support@vijbha.in

  • Address: VIJBHA,  Vijapur - 382870, Gujarat, India